Return & Refund Policy

At Daizya Appliances, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you're not fully happy with your order, we're here to assist you through a smooth return and refund process.

🔄 Return Eligibility

To qualify for a return, the following conditions must be met:

The item must be unused, unopened, and in its original packaging.

Return requests must be made within 30 days of receiving the item.

A valid order number must be provided.

The item must be in resellable condition without signs of wear, damage, or tampering.

📌 Opened, used, or customized items are not eligible for return.

📝 How to Initiate a Return

To start a return:

  1. Email us at support@daizya.com with the subject line: “Return Request – [Your Order Number]”
  2. Include the following details in your email:
    • Full name
    • Order number
    • Reason for the return
    • Photos of the item and packaging
    • We will review your request and respond within 1 business day. If approved, we will provide the return mailing address and further instructions.
  1. Obtain a Return Merchandise Authorization (RMA): We will provide you with an RMA number, which is required for processing your return.
  2. Ship the Product: Send the product back to us at the address provided by our customer service team.

📦 Return Shipping

Customers are responsible for the cost of return shipping, unless the product is defective or the wrong item was sent.

We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for returns lost in transit.

We do not charge a restocking fee for returned items.

We do not support exchanges. If you need a different product, you will need to place a new order.

💰 Refunds

Processing Time: Refunds will typically be processed within 2 business days after we receive the returned item. 

Refund Method: If approved, your refund will be processed within 5–7 business days to your original payment method (via PayPal).

Refund Amount: You will receive a full refund for the product price. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

❌ Non-Returnable Items

We do not accept returns for the following:

Used or opened items

Items returned after 30 days of delivery

Items without prior return approval

Clearance or final sale items

📦 Damaged or Defective Items

If your product arrives damaged or defective:

  1. Contact us within 3 days of delivery
  2. Provide photos or videos clearly showing the issue
  3. We will either send a replacement or offer a full refund at no cost to you

Contact Us

If you have any questions or concerns, please don’t hesitate to reach out.

📧 Email: support@daizya.com

Thank you for shopping with Daizya Appliances. We appreciate your trust and will always strive to make your experience positive and worry-free.